Chapter 11.2

Punctuation and Mechanics

This section clarifies how to punctuate sentences, capitalize words, and express numbers. It does not cover all the rules, but it covers the most common errors seen in student writing.



8. Confidently Place Commas

Originating from Greek and Latin texts, commas have evolved to become indispensable tools of clarity and precision. In modern writing, commas serve as signposts, creating rhythm and flow, highlighting pauses, separating ideas, and ensuring coherence.

Without CommasExplanationWith CommasExplanation
The painting by Picasso is worth millions.This reference is restricted to a painting done by Picasso.The painting, by Picasso, is worth millions.This reference adds extra information about the painting but is not necessary for identification.
My son Wayne majored in economics.The sentence indicates that you have more than one son. Wayne is necessary to identify which son you are referring to.My son, Wayne, majored in economics.If you have only one son, then his name is not necessary to understand the meaning of the sentence.
The street lined with trees marks the border between counties.The phrase lined with trees identifies which street marks the border.The street, lined with trees, is my favorite walking route.Although descriptive, lined with trees is not essential to the meaning of the sentence.
All students who completed their assignments earned full credit.The relative clause who completed their assignments identifies the students who received full credit.Helga Karlsson, who married my cousin, teaches Introduction to Swedish.In this sentence, the clause set off with commas, who married my cousin, is not necessary to complete the meaning of the sentence: Helga Karlsson teaches Swedish.
The book *that is alone on the shelf belongs to Samuel.The relative clause that is alone on the shelf is essential to identify Samuel’s book.The Poisonwood Bible, *which is Lisa’s favorite novel, was written by Barbara Kingsolver.The clause set off with commas, which is Lisa’s favorite novel, is not necessary to complete the meaning of the sentence: The Poisonwood Bible was written by Barbara Kingsolver.

*The relative pronoun that is used with restrictive/essential clauses: information without which the reader might misunderstand the meaning of the sentence. The relative pronoun which is used with nonrestrictive/nonessential clauses: information not essential to the meaning of the sentence. The relative pronoun who may or may not have commas depending on the context, so the writer uses punctuation to indicate restriction.

The following video further clarifies the difference:

In summary, never use commas around a that clause. Always use commas around a which clause. Depending on its meaning, a who clause can go either way.

8.2 Use commas after introductory words, phrases, and clauses.

Commas prevent the intro act from stealing the show from the main act. Table 8.2 below highlights introductory words, phrases, and dependent clauses. Note that if the dependent clause comes after the independent clause, you should not use a comma.

Introductory wordYes, we can help you with your fundraiser.
Introductory phraseWalking on the shore, Hannah accidentally stepped on a jellyfish.
Introductory dependent clauseWhen Martha introduced the president, everyone applauded.
Dependent clause after the independent clauseEveryone applauded when Martha introduced the president.

8.3 Use commas to punctuate independent clauses joined by FANBOYS conjunctions.

Separate independent clauses that are joined by coordinating conjunctions—FANBOYS. The FANBOYS are for, and, nor, but, or, yet, and so.

For (connotes reason, cause, or explanation)Freddie chose to go to the pizza parlor, for today is his birthday.
And (indicates addition or plural)Jaxon offered to bring his guitar, and Jasmine offered to sing.
Nor (less common in modern English)Selassie did not eat breakfast, nor did he have time for lunch.
But (indicates contrast or contradiction)I wanted to go to the movies, but I did not have enough time.
Or (presents a choice between options)I can go to the movies, or I can stay home and relax.
Yet (presents contrasting or unexpected information)Louise finished her exam on time, yet she remained nervous.
So (denotes cause and effect, result, or conclusion)Venitia did not sleep last night, so she is exhausted today.

If a sentence starts with a short independent clause—fewer than five words—the comma is optional: I will stay but she will go.



Compound SubjectCompound VerbCompound Object
IncorrectCorrectIncorrectCorrectIncorrectCorrect
Davide, and Gabi played volleyball in the Olympics.Davide and Gabi played volleyball in the Olympics.We flew nonstop to Singapore, and visited our Asian subsidiary.We flew nonstop to Singapore and visited our Asian subsidiary.Kavya invited division directors, and managers to attend the Delhi conference.Kavya invited division directors and managers to attend the Delhi conference.

8.4 Use commas between items in a series—a list that contains three or more items. Use the Oxford comma before the last item in a series.

Use commas to separate all the items, including the last one.

In her speech, the sales VP thanked her team members, Shanna Parry and Miranda Parkinson.
In her speech, the sales VP thanked her team members, Shanna Parry, and Miranda Parkinson.
The first example does not clarify whether Shanna and Miranda are on the team. Using the Oxford comma to clarify meaning.

Many style guides (including Associated Press (AP), the most common journalistic style guide) do not require the Oxford comma. Chances are your school newspaper intentionally omits the Oxford comma. This textbook, however, follows Patricia O’Connor’s advice: “[The Oxford comma] doesn’t hurt and it creates clarity, so leave it in.”

Words in a seriesFloyd enjoys reading, writing, and painting.
Phrases in a seriesWhile on our study abroad, we visited international companies, toured historic sites, and learned about local culture.
Clauses in a seriesDon ran 15 miles, Sally walked 10 miles, and Kalen swam 1 mile.

8.5 Use commas to separate adjacent coordinate adjectives.

Place a comma between coordinate adjectives—two adjacent adjectives that equally modify a noun:

Incorrect ExampleCorrect Example
Jimena went for a long grueling bike ride.Jimena went for a long, grueling bike ride.
Patrick purchased a blue, sports car.Patrick purchased a blue sports car.
Watch out for the mushy discolored mangos.Watch out for the mushy, discolored mangos.
Enrique is an efficient, administrative assistant.Enrique is an efficient administrative assistant.

To test whether you need a comma, insert the word and between the adjectives. If it makes sense, insert a comma between them.

8.6 Where to avoid commas

The previous rules showed you where to correctly place commas. This rule shows you places where you should never (well almost never) place commas. 

With few exceptions, avoid commas in the following situations: 

RuleIncorrect ExampleCorrect Example
Between a subject and its verbThe classes Joy enjoys the most, are already full. The classes Joy enjoys the most are already full. 
Between compound subjectsAngel, and Rahel secured high-paying internships. Angel and Rahel secured high-paying internships.
Between compound objectsThe landscaping crew stored not only the backhoe loaders, but also the excavator in the storage facility. The landscaping crew stored not only the backhoe loaders but also the excavator in the storage facility. 
Between compound verbsFinancial advisors manage investments, and mitigate risk. Financial advisors manage investments and mitigate risk. 
Between transitive verbs and their objectsAs the lead analyst, Lucy will review, the data. As the lead analyst, Lucy will review the data. 

For more information on comma-related errors, visit Purdue’s OWL.

9. Follow Three Rules for Using Semicolons

Semicolons have three specific uses: punctuating independent clauses not joined by FANBOYS conjunctions, separating series that contain internal commas, and punctuating independent clauses joined by conjunctive adverbs—words like therefore, however, nevertheless, moreover, and notwithstanding.

Punctuate independent clauses not joined by FANBOYSHerta’s customer service ratings are her highest yet; she worked tirelessly this quarter to exceed her clients’ expectations.
Travis’s expertise is local government; Dave’s is finance.
Separate series that contain internal commasIrwin visited Vienna, Austria; Paris, France; and Prague, Czech Republic.
Jonathon ordered power cords, docking stations, and external hard drives; but wireless chargers, keyboards, and video cards arrived.
Punctuate independent clauses joined by conjunctive adverbsThe Testing Center closes at 9 p.m.; however, you may take the online exam until midnight.
We received approval for the new position; i.e., we can hire either one full-time employee or two part-time employees.

Incorrect ExampleCorrect Example
Laying off your top performers; however, does not boost morale.Laying off your top performers, however, does not boost morale.
Bruce enjoys different music genres; e.g., jazz, rock, and pop.Bruce enjoys different music genres, e.g., jazz, rock, and pop.
Cash flow refers to the inflow and outflow of funds that determine the availability of liquid assets for operational needs; *i.e., the movement of money in and out of a business.Cash flow refers to the inflow and outflow of funds that determine the availability of liquid assets for operational needs, i.e., the movement of money in and out of a business.

*To be clear and concise, if you use i.e., which means in other words, consider eliminating everything to the left of the i.e. If you have to say in other words, you did not clearly, concisely express yourself in the first place.

Need a little more practice? Check out Grammar Girl's tips on semicolons.

10. **Use Colons Only After Complete Sentences

A colon introduces a list or series, example, quotation, or subtitle. It also separates time expressed in narrative writing.


Introduce a seriesPlease bring the following items: a pen, a notepad, and a laptop.
Introduce a vertical listThe information literacy conference will focus on the following competencies:
  • Enhancing research skills
  • Understanding emerging trends
  • Spotting mis- and disinformation
Introduce an explanationThe company's profits are trending in a positive direction: a 10% year-over-year increase for five years.
Introduce a quotationWarren Buffett said the following about learning to speak: "My advice to you is to take a class in public speaking: it will change your life."
**Introduce a subtitleMaking Numbers Count: The Art and Science of Communicating Numbers
**Indicate timePlease arrive at the train station no later than 8:45 a.m.

**In these two cases, the colon does not need to be preceded by an independent clause (a complete sentence).

For more information, read Grammar Girl’s advice on colons.

11. Differentiate Dashes from Hyphens

Dashes (—) are not hyphens (-).


Correct ExampleExplanation
Join compound adjectives that appear before the noun.

Also hyphenate flat adverb-adjective combinations that appear before the noun.

Do not hyphenate -ly adverb-adjective combinations that appear before the noun.

The floating hyphen works when the second words of two compound adjectives are identical.
We bought first-class tickets for our flight to Rome.Hyphenate words that combine to form one idea that modifies the noun.
Zena is a well-informed advocate.
The Rome flight crew’s service was world class.Do not hyphenate when the words appear after the noun.
Zena's advocate is well informed.
Please prepare a 10- to 15-page report on our quarterly performance.Use a floating hyphen when the second word in each pair is identical.
Express standalone fractions.Only one-third of the applicants passed the screening test.The hyphen connects the numerator and denominator. In business writing, consider using decimals or percentages instead.
Only 33% of the applicants passed the screening test.
Connect prefixes to their root words.Shari is an excellent self-regulator; she knows when to take a break.Always hyphenate the prefixes ex-, self-, all-, non-, and semi-.
Your insurance policy does not cover pre-existing conditions.Hyphenate words whose prefixes and root share the same letter.

For more help with hyphens, check out this site: How to Use a Hyphen.

DefinitionsIncorrect ExampleCorrect Example
The em dash (—), named because it is typically the width of the typed letter m, indicates a break in thought, emphasizes a point, or separates parenthetical information from the sentence.The experience team—which always hosts the company retreat, starts planning a year in advance.The experience team—which always hosts the company retreat—starts planning a year in advance.
Do not use a dash on one side and a comma on the other side of the emphasized element.Notice no space appears on either side of the em dash.
The en dash (–), named because it is typically the width of the typed letter n, indicates a range or connection between items like numbers, dates, times, or locations.The conference will be held from Monday - Friday. Please read pages 10 - 12 of your information packet for more information.The conference will be held from Monday – Friday. Please read pages 10 – 12 of your information packet for more information.
Do not use a hyphen where you need a dash.Notice that a space appears on either side of the en dash.

12. Master Apostrophes and Quotation Marks

12.1 Apostrophes indicate contractions and possession.

Original ExpressionContraction
It is | It hasIt's
Do not confuse it's with its, a possessive pronoun that does not use an apostrophe. You would not say, The dog lost it is collar.
Let usLet's
Can not | Do not | Will notCan't | Don't | Won't
You allY'all


SituationRuleExample
Singular nouns that do not end in sAdd an apostrophe and an s.Stockholders were pleased with the auditor's report.
The CEO’s leadership is well-known throughout the company.
Singular nouns that end in sAdd an apostrophe and an s.The dress’s hem needs mending.
Chris's laptop died last night.
Plural nouns that do not end in sAdd an apostrophe and an s.The children’s theater was wildly successful this year.
The people’s efforts in completing the community project did not go unnoticed.
Plural nouns that end in sAdd an apostrophe.The ***Gonzalezes' cabin is luxurious.
The teachers' lounge is always crowded on Mondays.
The interns' responsibilities include working weekends.
Joint ownershipAdd an apostrophe on only the second owner.Alex and Mary's apartment is huge for the Bay Area.
Individual ownershipAdd an apostrophe on both owners. Make the object plural.Silvia's and Laron's passports are valid until 2030.


***What do you do with names that end in -s, -es, -z, or -x? To keep things simple, this book adheres to the Chicago Manual of Style’s differentiation between references to one person versus a group.

For more on how to make names plural and possessive, read the Grammar Girl’s posts How to Make Family Names Plural and Apostrophe Catastrophes.

12.2 Use quotation marks to indicate someone is speaking, to enclose a direct quote from a secondary source, or to indicate titles of short works.

Indicate someone is speakingInsisting that the estimate was close enough, Pratima emphasized, “The client won’t care.”
Use a comma before a full-sentence quotation.
Enclose a direct quote from a secondary source (learn to cite your sources in the SCRUTINIZE chapter)On her Unlocking Us podcast, Brené Brown describes the messy middle as “the point of no return.”
Do not add a comma before the quote if it finishes the sentence.
Indicate titles of short works like journal articlesIn their latest Journal of Business Communication article entitled “Artificial Intelligence in Business Communication: a Snapshot,” authors Jefrey Naidoo and Ronald Dulek discuss the usefulness of AI as a communication tool.
Notice that the name of the journal appears in italics while the article name appears in quotation marks.

12.3 Correctly place punctuation marks inside or outside quotation marks.

Punctuation MarkInside or Outside Quotation MarksExample
PeriodsAlways insideProfessor Stillman said, “I will mentor your entire team.”
CommasAlways inside“If we launch our product third quarter,” remarked Seth, “I plan to take an extended fourth-quarter vacation.”
SemicolonsAlways outsideGleibner wrote “Uncertainty and Resilience in Strategic Management: A Profile of a Robust Company”; Roumpi wrote “Rethinking the Strategic Management of Human Resources.”
ColonsAlways outsideListen to what my professor said: “Your test is timed, but you may use your text.”
Question MarksInside or outside—inside if the question is part of the quote; outside if the question is not part of the quoteDid Harry say, “I’m retiring before Christmas”?
Magaly asked, “Harry, do you plan to retire before Christmas?”
DashesTypically outside when used to set off additional information or an interruption.Jorge said, “Our weather is unpredictable”—he knows it could change at any moment.

13. Capitalize Correctly

For the most part, capitalization rules apply across languages: capitalize the first word of every sentence and capitalize proper nouns. The difficulty arises when determining whether a noun is proper or common.

13.1 Capitalize specific proper nouns, but do not capitalize common nouns.

Explore the difference in Table 13.1 below.

Capitalized NounsNot Capitalized
I am enrolled in MCom 320.I am taking a business writing class.
I love Mom’s crazy jokes.My mom is late—is your mom coming?
I need a Kleenex. (Kleenex is a trademark.)Please get me a tissue.
Introduce him to President Bannerjee.Introduce him to the president of the company.
Lola is studying the US Constitution.Lola is studying constitutional law.
Capitalized Proper AdjectivesNot Capitalized
I am taking a French class.I love french fries.
Could we install a Coke machine in the lobby?Could we install a soda machine in the lobby?

13.2 Capitalize the first word of each item in a vertical list.

Make lists parallel, as emphasized in "Syntax and Word Choice." Note how each of these bullet items begins not only with an upper-case letter but also with a verb:

13.3 Correctly capitalize titles and degrees

ItemRuleExample
Creative Works

For titles of books, movies, and other creative works, capitalize the following, regardless of word length:

  • First and last words
  • Verbs
  • Adverbs
  • Adjectives
  • Nouns
  • Pronouns

For all other words—mainly articles and prepositions—capitalize only those more than four letters long.

The Call of the Wild

How I Met Your Mother

Hillbilly Elegy: A Memoir of a Family and Culture in Crisis

Job TitleWhen it precedes the person’s name, capitalize a job title, but don't capitalize for the general reference to a job title.

The president of this company is Jackie Jones.

Carol introduced the new head of our company, President Jackie Jones.

OccupationsTitles are not the same as occupations. Do not capitalize occupations before full names.

owner Sally Ford

coach Rafiki Danube

director Steven Spielberg

Educational DegreesFor formal degrees, capitalize the formal title but not the general reference.

Cary Lewis is earning a Master of Public Administration (MPA).

Camila Antivilo is working on a degree in business administration.

13.4 Capitalize the first word of direct quotations whose first word begins the sentence. Similarly, capitalize the first word of an internal question and a midsentence independent clause.

RuleExample
Capitalize the first word of a complete-sentence quotation.Warren Buffett says, “If you can't communicate and talk to other people, you're giving up your potential.”
Do not capitalize the first word of a quotation that finishes the logical flow of the sentence.Warren Buffett says that communicating and talking is essential to reaching your potential.
Capitalize the first word of an internal question.Loren could not help but wonder, What will the future hold for our division?
Capitalize the first word of a midsentence independent clause.One of Warren Buffett’s cardinal rules is, No. 1. Never lose money.

13.5 Capitalize compass points that refer to a specific place or region, not when they refer to a general area or direction.

IncorrectCorrect
Lake Tahoe is about four hours East of San Francisco.Lake Tahoe is about four hours east of San Francisco.
Jamie Parsons was raised in the middle east.Jamie Parsons was raised in the Middle East.
Landon lives in New York’s upper west side.Landon lives in New York’s Upper West Side.
We are heading North for our Alaskan vacation.We are heading north for our Alaskan vacation.
The restaurant is in the heart of east London.The restaurant is in the heart of East London.
From the top of the hill, you can see the beautiful landscapes to the West.From the top of the hill, you can see the beautiful landscapes to the west.

14. Know your numbers

The following basic rules are consistent with the Chicago Manual of Style, but you should consult your company’s style guide to learn the differences.

14.1 Generally, spell out single-digit numbers one through nine.

Use numerals for double-digit numbers 10 and higher, percentages, measurements, statistics, and page and chapter numbers. In sentences that contain numbers over and under 10, maintain consistency by using numerals.


RuleExample
Spell single-digit numbers one through nine.Nancy teaches three classes per week.
Use numerals for double-digit numbers 10 and higher.Jared realized he could eat 13 mandarin oranges and still consumer fewer calories than are in a single glazed donut.
Do not start a sentence with a numeral, even if the number is 10 or higher.

Thirteen clients expect visits this week.

This week, 13 clients expect visits.

Use numerals and percentage signs to express percentages, even if the number is under 10.Our division’s revenue increased 5% this quarter.
Use numerals to express measurements.The study patients received 5 mg of the experimental drug.
Use numerals to express statistics.The results of the second test were statistically significant: t(12) = 4.11, p < .05.
Use numerals in sentences that contain numbers under and over 10.Francine ordered 15 computers but only 5 arrived on time.
Capitalize chapter names and use numerals for chapter numbers.I carefully read Chapter 5 but still don’t understand the material.
Do not capitalize "page" and use numerals to express page numbers in text.The projections are on page 6 of the prospectus.

14.2 Express large numbers—larger than one million—with a combination of decimals and verbal descriptors.

IncorrectCorrect
As of July 2022, Facebook had more than 2,934,000,000 monthly active users.As of July 2022, Facebook had more than 2.9 billion monthly active users.
The company’s earnings were more than $4,200,000 last year.The company’s earnings were more than $4.2 million last year.

14.3 Express dates.

Generally, use the cardinal—1, 2, 3—number to express dates in writing. Ordinal numbers—1st, 2nd, 3rd—are allowable only if the date precedes the month. Although cardinal and ordinal forms are interchangeable in conversation, follow this rule in writing.

IncorrectCorrect
The store opened on Saturday, July 22nd, 2023.The store opened on Saturday, the 22nd of July 2023.
The store opened on Saturday, July 22, 2023.
The store opened on Saturday, 22 July 2023.
Will you meet me on the 12 July?Will you meet me on the 12th of July?

14.4 Express currency and time.

Use the currency sign with no decimals for whole numbers—$20. For fractions of dollars or other currency, use the decimal expression—$20.56. Use the correct symbol for the currency you are expressing (not all monetary units are dollars). 

Use whole numbers to express time—5 PM—but use the colon to express fractions of hours—5:30 PM. To maintain parallelism in sentences that contain multiple time expressions, use the colon even if only one item contains a fraction of an hour. Both uppercase and lowercase notations—AM or a.m. and PM or p.m.—are acceptable expressions for morning and afternoon/evening. However, avoid using o’clock in business writing.

IncorrectCorrect
The movie ticket costs $9.95, but I had only $5.The movie ticket costs $9.95, but I had only $5.00.
The stock price rose $5 dollars per share last week.The stock price rose $5 per share last week.
The meeting will start at 11 and end at 12:30 PM.The meeting will start at 11:00 AM and end at 12:30 PM.
The meeting will start at 11:00 a.m. and end at 12:30 p.m.

14.5 Express fractions.

Express standalone fractions—numbers greater than zero but less than one—as hyphenated words. In business writing, replace fractions with percentages or decimals whenever possible.

Table 14.5 shows examples of how to express fractions and decimals, but you should follow your company's style guide.

IncorrectCorrect
Only ¼ of the students passed the exam.Only one-fourth of the students passed the exam.
After traveling west for five and one-quarter miles, travel three and one-half miles north on the frontage road.After traveling west for 5.25 miles, travel 3.5 miles north on the frontage road.

For more information on numbers, read the Business Writing blog post, Rules for Numbers.

In Conclusion

Punctuation and mechanics can be puzzling for business writers. Use AI checkers but remember they will not catch all your mistakes and they will falsely indicate mistakes. The best rule of thumb is to familiarize yourself with the rules and keep trusted resources bookmarked in your favorite browser.

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